Refund & Returns Policy

We want you to love what you order from Cliora. If something isn't right, please read below to understand how refunds, replacements, and returns work.

Order Cancellations

You may cancel your order for a full refund only if it has not yet begun processing. Once an order has entered fulfillment/production, we're unable to cancel or modify it. Please contact us as soon as possible if you need to cancel.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Clear photos or a video of the damaged item and its packaging
• Your order number

We will offer a full refund or free replacement for items that arrive significantly damaged. For minor cosmetic issues (light creasing, small scuffs from transit, etc.), we may offer a partial refund or replacement at our discretion. Please note we're unable to offer refunds for damage limited to the outer shipping box/packaging alone, since this can occur during long-distance transit.

Wrong or Missing Items

If you received the wrong item, or an item is missing a part:

• Wrong item sent: full refund or replacement
• Wrong color/size that doesn't affect the product's use: refund or replacement, upon review
• Missing parts affecting the item's function: replacement of the missing part or full item
• Missing accessories: replacement accessory sent

Please contact us within 7 days of delivery with your order number and a photo/description of the issue so we can resolve it quickly.

Orders Not Received

If tracking shows your order was delivered but you didn't receive it, please first check with neighbors and your local post office, as packages are sometimes logged as "delivered" upon arrival at a local depot or pickup point. If it truly cannot be located, contact us and we will investigate with our shipping partner. This process can take some time (as long as 4–8 weeks in rare cases) since it may require confirmation from local postal services abroad.

Returns

Because our products ship from international fulfillment centers, we generally do not accept physical returns, as return shipping costs are high and packages are often lost, delayed for months, or damaged in transit. Instead, for eligible issues (damaged, defective, wrong, or missing items), we resolve things through a refund or replacement rather than requiring you to send the item back.

In the rare case a return is required, it must be approved by our support team in advance, made within 30 days of delivery, and the customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

What's Not Covered

We're unable to offer refunds or replacements for:

• Change of mind after an order has shipped
• Ordering the wrong size/item/color yourself
• Providing an incorrect shipping address
• Normal wear and tear
• Delays or damage caused by events outside our control (customs holds, natural disasters, extreme weather, etc.)

How Refunds Are Issued

Approved refunds are issued to your original payment method within 5–10 business days of approval. Please note your bank or payment provider may take additional time to reflect the refund in your account.

Need Help?

Please contact our support at broadcastingseo@gmail.com with your order number before opening a payment dispute — we're almost always able to resolve issues faster directly, and it helps us continue offering great prices and service.